GENERAL RENTAL POLICIES FOR ALL RENTALS LOCATED IN HARRIS COUNTY INCLUDING: HOUSTON, HUMBLE, KINGWOOD, ATASCOCITA, SPRING, CYPRESS, CROSBY, HUFFMAN, PORTER, NEW CANEY, TOMBALL, CHANNELVIEW, DAYTON TEXAS AND SURROUNDING HOUSTON AREAS

CONSULTATION: A telephone call to Dino Jump USA LLC will put you in touch with a party planning professional, who will handle your account by phone, fax, or in person. Dino Jump USA’s Party consultants are experts in every phase of party planning and their services are always free of charge. Call 1 (877) 702-3466 today… you’ll be happy you did.

RESERVATION: Advanced reservations for services and rentals for your party or special event is highly recommended. Our computerized reservation system will assure that the products and services you need to make your event special will be available for you. A deposit of 50% of the contract value is due within 7 days from the date the contract is issued, to hold your reservation. This is a non-refundable deposit.

RENTALS: Most price quotes are for a one day charge. If you desire to use rental items for a longer period, please call our office for long term rental rates. Prices subject to change without notice. Renter releases Dino Jump USA LLC, its owners, employees, and agents from any and all liability and agrees to hold Dino Jump USA, its owners, employees and agents harmless!

DELIVERY FEES: An authorized representative from your event should be on site to accept and receive delivery of rented items. Our delivery personnel are instructed to neatly stack all items in a mutually convenient place upon delivery. Dino Jump USA has a minimal charge for delivery service. Extra charges may apply to areas that are out of our normal delivery zone, or that are hard for delivery staff to access. “Normal Delivery” is curbside delivery within 20ft of the delivery vehicle.

SETUP/TEAR DOWN FEES: Dino Jump USA charges a minimal fee for special setup/tear down of rented equipment. All rental items that you wish Dino Jump USA staff to setup should be scheduled with our office in advance. We cannot guarantee that our staff will be available to setup/tear down items at your event without advance reservations.

EVENT MANAGEMENT FEES: This fee applies to all large events in which Dino Jump USA staff members are operating equipment. The purpose is to have a friendly event coordinator on site to help manage the smooth and safe operation of your event. You will be notified in advance if this fee will be required at your event.

PRICING: DINO JUMP USA makes every effort to maintain its low prices. We are constantly looking for ways to cut costs without sacrificing our high level of quality, excellent service, and high safety standards. We then pass these savings on to you, our valued customers. However, we do reserve the right to change prices listed on services offered without notice. Not responsible for pricing errors that may exist in this catalog.

PAYMENT & RAIN-OUT POLICY: We require a non-refundable 100% deposit on all of our contracts upon signing and returning to us. Any remaining balance is due and payable at the beginning of the day’s event. Any adjustments to the original contract, such as additions to the original order/contract, or for any item or service reduction, are handled by an after event addendum process. This is usually taken care of within seven (7) days after the event.

When weather causes the cancellation of an event, DINO JUMP USA must be notified by phone not less than four (4) hours before scheduled start of the event. If this hour requirement is met we may re-schedule event to an open date minus incurred costs such as food, permits and labor costs. If the client does not wish to reschedule to another date, no refund shall be given. In cases of weather causing the shut down of an event already setup but not in progress, (100%) of the contract value shall be due and payable. If the event is ongoing with equipment in operation, one hundred percent (100%) of the contract value is due and payable. If the event is rescheduled before equipment is setup and in operation, all moneys received minus incurred expenses may be used for future dates. Incurred costs may include but are not limited to, perishable food items, delivery expense, subcontractor’s fees and park use fees.

YOU ARE RESPONSIBLE FOR DAMAGE YOU CAUSE TO RENTED EQUIPMENT. DAMAGE WAIVERS ARE AVAILABLE AT 10% OF THE RENTAL CONTRACT VALUE. WE RECOMMEND YOU PURCHASE THIS INSURANCE POLICY. IT PROTECTS YOU FROM ACCIDENTAL DAMAGE. IT WILL NOT PROTECT YOU FROM THEFT OF THE ITEM WHILE IT IS UNDER YOUR CONTROL OR MALICIOUS DAMAGE CAUSED TO THE ITEM BY YOU. THE MAJORITY OF THE DAMAGE WE SEE IS FROM DROPPED ITEMS AND INCLIMATE WEATHER.